Frequently Asked Questions
Everything you need to know about our authentic Icelandic knitwear and shipping policies.
Are your wool products made from authentic Icelandic sheep's wool?
Yes, all our knitwear is crafted from 100% authentic Icelandic 'Lopi' wool, known for its unique dual-fiber structure that offers both warmth and water resistance.
Do you offer international shipping from Iceland?
We ship worldwide. Delivery times typically range from 5 to 10 business days depending on your location, and all orders include a tracking number.
How should I care for my Icelandic wool sweater?
Icelandic wool is naturally antibacterial and rarely needs washing. We recommend airing it out first. If necessary, hand wash in lukewarm water with mild wool detergent and dry flat.
What is your return policy for fashion items?
We offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached to qualify for a full refund or exchange.
Will I have to pay customs duties or import taxes?
Customers are responsible for any customs fees or import duties levied by their home country. Please check your local regulations for international shipments from Iceland.
How do I know which size to choose?
Each product page includes a detailed size guide with measurements in both centimeters and inches. Icelandic sizes can be slightly larger than US/EU standards, so we recommend measuring a favorite sweater to compare.